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Avaya IP Office™ Platform Support Certified Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which statement is an example of "Top Down Troubleshooting" with an IP Phone that is not working?

A. Ping the telephone, and if successful, try to call it.
B. Swap out the telephone patch cord, and if the telephone boots up, call the telephone.
C. Listen for a dial tone, and if not heard, then check for an indicator light where the telephone is connected.
D. Check the IP Phone configuration and confirm that the gateway IP address is present.

Answer: C

NEW QUESTION # 19
A customer wants to hear a secondary dial-tone when making outgoing calls.
Where is this function enabled?

A. Short Code
B. ARS table
C. User Telephony
D. System Telephony

Answer: A

Explanation:
The function to hear a secondary dial-tone when making outgoing calls is enabled through the Short Code configuration. Short codes in the Avaya IP Office system can be set up for various call handling features, including the option to play a secondary dial-tone during outbound calls.

NEW QUESTION # 20
A customer has the capacity to register 10 soft consoles simultaneously, and wants to increase that to 15.
Which of the following actions would be necessary to complete this increase?

A. Upgrade to Server Edition.
B. Add five receptionist licenses.
C. Add a Preferred license.
D. Upgrade to Select Mode.

Answer: B

Explanation:
Explanation
References:
https://downloads.avaya.com/css/P8/documents/101028316

NEW QUESTION # 21
Which method is NOT recommended to avoid corruption of the data on the SD card when removing the SD card from the IP Office?

A. Pull out the card. Special shutdown is not required.
B. Use System Monitor to shut down the card before removing the SD card.
C. Use the Manager application to shut down the card before removing the SD card.
D. Dial the shutdown short code to shut down the card before removing the SD card.

Answer: A

Explanation:
Explanation
References:
https://www.manualslib.com/manual/824589/Avaya-Ip-Office-Essential-Edition.html?page=92

NEW QUESTION # 22
When installing IP Office Server Edition, which application needs to be installed on a separate server or hard drive partition?

A. Call Detail Records
B. Voicemail Pro
C. Web Services
D. Avaya Contact Recorder
E. one-X Portal

Answer: D

Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101005101 Page: 9

NEW QUESTION # 23
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